Trillium Maintenance Contract
Continuous Computing provides six months of free maintenance, including technical support, upgrades and updates, with all new Trillium software licenses. We highly recommend that customers renew maintenance on an annual basis after the first six-month period of maintenance has expired. Annual maintenance service is a great benefit offered by Continuous Computing that many of our customers have identified as critical to the successful development of their products that have incorporated our Trillium software. Maintenance includes:
- Customer support and technical assistance provided by experienced Trillium engineers;
- Consolidated feedback (as patches) based on input from over 150 Trillium customers; and
- Free product upgrades and updates automatically sent to you immediately after they are available.
Is your maintenance contract up to date? If not, then you might not be receiving some valuable benefits!
The top five benefits of purchasing a Trillium maintenance contract include:
- Receive new or enhanced product features
Save precious R&D budget for the development of your platform's differentiating application - Continuously receive consolidated feedback (patches)
Improve interoperability and quality - Get "future-proof" support
All upgrades and bug fixes are integrated into the product and supported by Trillium - Gain access to expert resources
Extended support times with standard service and 24/7 support is available - Take advantage of maturity-based product pricing
Maturity-Based Product Price Category Description Advancing Dynamic protocols that require frequent updates to stay ahead of the market. Supporting Protocol technology that has settled with minimal to no regular specification changes. End of Life Protocol products no longer considered strategic to the Trillium product portfolio.
Standard vs. Customized Maintenance
In addition to standard maintenance service, Continuous Computing offers customized support options through our experienced professional services department. Customers can augment their team without the distraction of finding qualified engineers at a costly fee by utilizing the services of our trained and experienced Trillium engineers. By selecting Continuous Computing to provide you with professional services, you will receive enhanced support during development and early deployment.
