World-Class Expertise

Continuous Computing’s customer support professionals provide world-class assistance to Tier 1, 2, and 3 network equipment providers. Customers enjoy unequalled technical support, expertise, in-depth problem-solving and complete issue tracking. Please see our Support Policy.

Requests for Customer Support receive immediate and automated email responses that provide issue-specific Customer Problem Report (CPR) numbers. Customers are able to view and track the status of an outstanding CPR via the web 24 x 7.
“Note: The Issue tracker & Trillium Patch Manager sites will be down for maintenance on Sept 18 from 9 AM to 3 PM PDT. We apologize for any inconvenience.”

  • Click to launch the Issue Tracker now.

    • Prompt & Professional

    We take pride in our response times and in our customers’ satisfaction. Because our technical support resources are in-house, we respond within hours for critical issues. If our customer support team is not able to resolve an issue rapidly, it is quickly escalated to management based on severity.

    Root Cause Analysis

    Our customer support professionals work closely with the engineering and manufacturing teams to ensure that problems are solved at the source through a documented, closed loop corrective and preventive action program. Every technical support issue is tracked to resolution to ensure customers’ reasonable satisfaction.

    ISO Quality Processes

    As an ISO 9001:2000 certified company, Continuous Computing adheres to documented processes that produce consistent, positive results. As a result, our manufacturing and service operations are virtually paperless. The resulting benefits include:

    • Support Call, Service Order, and Product Issue databases for accurate tracking
    • Ability to pinpoint product repair status
    • Repair quality that meets or exceeds industry-accepted standards
    • Customized reporting of service, support, and product performance data