Continuous Computing is an Equal Opportunity Employer

CN (Shenzhen) System Integration Test and Support Engineer

Job Description

Integrates and configures ATCA and cPCI systems using chassis, compute blades, switches and other components, tests these systems for proper functioning and help customers using these systems and components.
Monitoring and resolving customer issues reported through different support channels, e.g., the Customer Issue Tracking System on Continuous Computing web site, customer email or phone messages.
Resolution of customer issues involves troubleshooting and helping customer in repairing complex equipment and systems.
Occasionally this may involve on-site installation, servicing and customer training.
Overall goal of the System Integration Test and Support Engineer is to improve customer satisfaction and productivity and in turn increase customer loyalty to Continuous Computing and its products.
Duties also include reviewing product documents for accuracy and usability and creating customer support self-help documents, e.g., FAQ, “How to”, etc. to help customers in trouble shooting and resolving issues.
System Integration Test and Support Engineer also represents customer’s point of view inside Continuous Computing by participating closed loop feedback with customers, marketing and engineering to ensure technical product specifications are aligned with customer requirements.
The System Integration Test and Support Engineer escalates customer issues to engineering, sales, marketing, field sales or higher management as appropriate when necessary.

Proven track record in diagnosing and replicating product issues involving system integration, server blades, switches, O.S. bios and driver software.
Experience with cPCI and ACTA systems and Trillium protocol software is a plus.
Excellent verbal and written communications skills in English.
System Integration Test & Support Engineer should have a B.S degree or equivalent in Electrical Engineering, Electronics Engineering, Applied Physics or related field.
Prior experience in engineering, validation or customer support of telecommunication or other computer equipment is a plus.
Prior experience in customer facing role with strong written and verbal communication skills is a plus.